Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  kickvaultsco@gmail.com Please note for returns send us an email or call us at 0717997295

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kickvaultsco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at koketsomabeba918@gmail.com.

At Kick Vaults, we want you to love your new kicks, but if you're not completely satisfied, you may return your item within 5 days of receiving it for a refund or exchange, provided the item is unworn, unused, in its original packaging with all tags attached, and accompanied by proof of purchase. Due to hygiene reasons, we cannot accept returns on worn shoes, items with damaged packaging, or returns received after 5 days. If you place an order and we are unable to fulfil it because the shoe is out of stock, we will notify you immediately and issue a full refund to your original payment method within 2–5 business days. To initiate a return, simply email us at kickvaultsco@gmail.com with your order number and reason, and we will respond within 48 hours with return instructions. We work with Courier and Paxi for deliveries and returns if the item is faulty or damaged, we will cover the return shipping costs and arrange collection, but if you simply changed your mind, you are responsible for the return shipping costs and can use your preferred courier or drop off at your nearest Paxi point (please use tracked services as we are not responsible for lost returns). Once we receive and inspect your return, we will email you to confirm approval, and if approved, your refund will be processed back to your original payment method for Capitec payments this typically reflects within 2–5 business days, while credit/debit card refunds may take 5–10 business days and other methods usually take 2–5 business days. If you want a different size or colour instead of a refund, just email us at kickvaultsco@gmail.com with your order number and preferred size/colour, and we'll guide you through the exchange process (return shipping for the original item may apply unless faulty). If you haven't received your refund after the stated time, please check your bank or Capitec app, contact your bank, and if the issue persists, email us at kickvaultsco@gmail.com and we will investigate. For any questions, feel free to reach out to us via email at kickvaultsco@gmail.com or WhatsApp at 071 799 7295 we're here to help!